Responsible Gaming — Your Wellbeing Comes First at be222

Our Commitment to Responsible Gaming

At be222, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We recognise that for the vast majority of our players across Bangladesh, gaming is a fun and controlled recreational activity. But we also acknowledge that for a small number of people, gambling can become problematic. Our responsibility is to provide tools, information, and support to ensure that every player on be222 can make informed choices about their gaming behaviour.

We work proactively — not just reactively — to promote safe play. Our platform monitors activity patterns and may proactively reach out to players whose behaviour suggests they may benefit from additional support. We make it easy to set your own limits, take a break, or exclude yourself entirely if you feel you need to. There is no stigma in using these tools; they exist because responsible gaming is a normal and healthy part of playing on any gaming platform.

Your Responsible Gaming Tools

be222 provides a full suite of player-controlled tools accessible from your Account Settings after you log in. You do not need to contact support to activate these tools — they are available instantly from within your account. The following tools are available to all registered players.

Self-Exclusion — How It Works

Self-exclusion is be222's strongest responsible gaming tool. When you self-exclude, your account is blocked from all gaming activity — you cannot log in, deposit, or place bets — for the duration you have chosen. Any promotional communications will also be paused for the exclusion period.

Self-exclusion periods are available for 1 month, 3 months, 6 months, 1 year, or permanent. To request self-exclusion, follow these steps.

• Email be222 support at [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and your chosen exclusion period.
• Our support team will verify your identity using your registered account details. This step protects you — it prevents someone else from locking your account without your knowledge.
• Self-exclusion is activated within 24 hours of your verified request. You will receive a confirmation once it is live.
• Any real-money balance in your account at the time of exclusion remains available for withdrawal. Contact support after the exclusion is active to process your withdrawal.

Once a self-exclusion period has begun, it cannot be shortened or reversed before the expiry date. This is an intentional design feature — it protects players who are struggling from impulsive decisions to return to play. After the exclusion period ends, your account will remain suspended until you actively contact support to reopen it, giving you a further deliberate step before resuming play.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs. If several of these apply to you, we strongly encourage you to use one of the tools above or contact our support team.

• Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
• Feeling unable to stop or cut down on gambling, even when you want to or when it is causing problems.
• Gambling to escape problems, relieve stress, or change your mood rather than purely for entertainment.
• Chasing losses — continuing to play in an attempt to win back money you have already lost.
• Neglecting family responsibilities, work, or personal health because of time or money spent on gambling.
• Hiding gambling activity from family members, friends, or becoming defensive or dishonest when the subject is raised.

If you recognise these signs in yourself or someone you care about, please do not hesitate to reach out. be222 support is available around the clock, and all responsible gaming conversations are handled with complete confidentiality and without judgement. Asking for help is a sign of strength, not weakness.

Age Verification and Underage Protection

be222 applies a strict minimum age of 21 years for all players. Age verification is conducted at the point of registration and again during KYC verification. Players are required to provide a valid government-issued photo ID — such as a Bangladesh National ID card, passport, or driving licence — to confirm they meet the age requirement. Accounts that cannot be verified as belonging to an adult aged 21 or above will be closed and any funds returned.

be222 also encourages parents and guardians to take steps to prevent minors from accessing any online gambling platform. We recommend using parental control software on shared household devices. If you believe a minor has been using a be222 account, please contact us immediately using the email address below so we can investigate and act promptly.

Tips for Playing Responsibly

Most players on be222 enjoy gaming as a form of entertainment without ever experiencing problems. The following tips are simple habits that keep gaming fun and within healthy boundaries.

• Set a budget before you start playing and stick to it. Treat your gaming budget the same as any other leisure expense — once it is spent, your session is over.
• Play for entertainment, not to make money. Gambling outcomes are random and no strategy guarantees a profit. Never rely on gaming winnings as a source of income.
• Take regular breaks. Step away from the screen every 30 to 60 minutes. Use the reality check feature in your account settings to get automatic reminders.
• Never chase losses. If you have reached your loss limit for the day, log out and take a break. Chasing losses almost always results in further losses and increased frustration.
• Do not play when you are upset, tired, or under the influence of alcohol. Emotional or impaired decision-making leads to poor gaming choices and increased risk.
• Balance gaming with other activities. If gaming is the only leisure activity you enjoy, consider diversifying your free time with other hobbies, social activities, or physical exercise.

Get Support — You Are Not Alone

If you feel that gambling is affecting your life, relationships, finances, or mental health, please reach out. Seeking help early makes a real difference. be222 support is available 24 hours a day, 7 days a week, and all responsible gaming conversations are completely confidential.

be222 is committed to continually improving its responsible gaming programme. We review our tools, policies, and player outreach procedures regularly to ensure they reflect best practice. If you have suggestions for how we can improve, please write to us at the address below.